Frequently Asked Questions
Find answers to common questions about our platform, pricing, model stability, and technical specifications. Can't find what you need? Contact us at support@infer.ai.
Getting Started
Infer is a preview platform for production AI agents. It combines OpenAI-compatible model routing, usage visibility, team billing, and First automation workflows behind one product surface.
Create a free account, generate an API key, add credits, and use the Infer base URL from the docs with any OpenAI-compatible SDK or HTTP client.
Yes. Infer is designed to work with OpenAI-compatible SDKs and HTTP clients by updating the base URL and API key.
Pricing and Token Economics
Infer uses credit-based billing. Credits are consumed based on actual token usage, and each model has its own per-token price in the Models catalog.
AI model pricing may adjust over time because of upstream provider pricing, compute demand, model optimization, and infrastructure costs.
Today we accept USD1 stablecoin deposits. Card payments and additional payment options are on the roadmap.
Model Stability and Performance
Models hosted in different geographic regions can experience cross-region latency, upstream outages, provider rate limits, or regional network filtering.
We monitor supported models and surface clear errors when a provider is degraded. Where supported, requests can be routed through healthier model/provider paths.
Yes. We support Server-Sent Events (SSE) streaming for compatible chat and completion models.
Privacy and Data Security
No. We do not store prompt or completion content. Usage metadata such as token counts, model IDs, and timestamps is logged for billing, rate limiting, and analytics.
The full privacy policy is available on the Privacy Policy page.
Credits and Billing
No. Once deposited or earned, credits remain in your account until they are consumed by API usage.
Credit purchases are final because on-chain transactions cannot be reversed. If a technical issue prevented use of purchased credits, contact support@infer.ai for a case-by-case review.
Support and Troubleshooting
Check upstream provider status, try a different compatible model if the issue persists, and contact support for investigation when the problem continues.
For technical issues, account inquiries, or custom enterprise limits, email support@infer.ai.